Following your session, you will receive an email summary of key recommendations, along with any relevant resources to support your next steps. This may include meal planning guidance, nutrition tips, or educational handouts tailored to your needs. An official invoice, which can be used for Medicare or private health insurance claims.

Emails are sent within 1 business day of your consultation.

If you book and pay online, you will receive an automatic payment receipt at the time of booking. However, an official dietetics invoice will be issued after your consultation is completed.

This invoice can be used for:

• Medicare rebates (if eligible).

• Private health insurance claims (if applicable).

📌 Invoices relating to rescheduling, cancellations, late attendance or failure to attend will also be issued after the allocated appointment if a cancellation falls outside the refund window. Please refer to our Clinic Scheduling, Payments & Cancellation Policy for full details.

Yes. Follow-up sessions are essential for tracking progress, refining strategies, and providing ongoing support. Research shows that multiple dietetic sessions lead to better health outcomes by helping individuals achieve sustainable, long-term changes

Dietitians Australia has highlighted the need for greater access to dietetic care, noting that the current Medicare allowance of five sessions per year may not meet best-practice recommendations (Dietitians Australia, 2024). This reinforces the importance of ongoing support beyond a single session.

Standard Consultations: Committment to one to two follow-up sessions are strongly recommended, depending on your needs and goals.

We understand the importance of support in achieving meaningful, lasting change. That’s why we offer structured packages to help you maintain progress:

• The Healthy Ageing Package includes built-in follow-ups to provide guidance at key stages of your journey.

• The Seasonal Health Maintenance Package is available for existing clients who have completed the Healthy Ageing Package and want ongoing quarterly check-ins to prioritise their health year-round.

Follow-ups ensure your nutrition plan continues to align with your evolving needs, providing the guidance and accountability needed to build lasting habits.

If your GP has provided you with a Chronic Disease Management (CDM) Plan, you may be eligible for a Medicare rebate for dietitian consultations. Here's how the process works:

1. Payment: At the time of booking your consultation, full payment is required upfront. You'll receive a payment receipt immediately upon payment.

2. Rebate Processing: After your appointment, we will process your Medicare rebate on your behalf.

3. Rebate Deposit: Medicare will deposit the rebate directly into your nominated bank account, typically within 24–48 hours.

Important: To receive your rebate, ensure your bank details are registered with Medicare. You can update these via myGov, the Medicare app, or by contacting Medicare directly.

Alternative Claiming Methods:

• If your bank details are not registered with Medicare or if you prefer to claim the rebate yourself, you can do so through the following methods:

  • Online: Submit your claim via your Medicare online account through myGov.

  • Mobile App: Use the Express Plus Medicare mobile app to lodge your claim.

  • By Mail: Complete a Medicare claim form and mail it, along with your invoice and receipt, to the address provided on the form.

  • In Person: Visit a Medicare Service Centre to submit your claim directly.

For more detailed information on these alternative claiming methods, please refer to the Services Australia website.