Tailored Dietetics – Privacy Policy
Last updated: 9 October 2026
1. Our Commitment to Your Privacy
At Tailored Dietetics, we respect your privacy and are committed to protecting your personal and health information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, make an enquiry, book a consultation, purchase a meal planning service or otherwise engage with Tailored Dietetics.
We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian privacy requirements.
2. Information We Collect
We may collect personal and health information reasonably necessary to provide our services, including:
Personal details such as your name, date of birth and contact information.
Relevant medical history, health conditions, medications and pathology results.
Dietary habits, food preferences, allergies, intolerances and lifestyle information.
Information provided through intake questionnaires, consultations and communications.
Appointment, payment and relevant billing information.
Clinical notes, nutrition assessments and meal planning records.
We may also collect limited technical information through our website, including browser information, website activity and information collected through cookies or analytics tools.
3. How We Collect Information
We generally collect information directly from you when you:
Complete intake forms or questionnaires.
Book or attend consultations.
Purchase meal planning services.
Contact us through our website contact form, email or telephone.
Provide health records or other relevant documents.
With your consent, or where otherwise permitted by law, we may also receive relevant information from your GP or other healthcare professionals.
4. How We Use Your Information
We collect and use personal information to:
Assess nutritional needs and provide appropriate dietetic care.
Develop nutrition recommendations, meal plans and educational resources.
Maintain clinical records and support continuity of care.
Manage appointments, payments and service delivery.
Communicate with you regarding consultations, resources and relevant follow-up care.
Meet applicable legal, professional and record-keeping obligations.
Maintain and improve our website and administrative services.
Personal information is only used or disclosed for purposes permitted under applicable privacy laws.
Marketing communications, where offered, are managed in accordance with applicable consent and communication requirements.
5. Technology & Third-Party Service Providers
Tailored Dietetics uses electronic systems and third-party service providers to support the delivery and administration of dietetic services.
These may include practice management systems, telehealth platforms, nutrition analysis and meal planning software, AI-assisted tools, cloud-based file storage, electronic communication services, payment processing systems and website hosting.
Personal and health information may be processed or stored through these systems where reasonably necessary to provide our services.
AI-assisted tools may be used to support clinical documentation and the development of nutrition resources and meal plans. Where consultation recording is required, consent is obtained before recording commences. Recordings are managed and deleted in accordance with the relevant service provider's data retention and security procedures.
Clinical documentation is reviewed and finalised by the dietitian.
Tailored Dietetics takes reasonable steps to assess the privacy and security practices of third-party providers and protect personal information in accordance with applicable Australian privacy requirements.
6. Disclosure of Personal Information
We respect the confidentiality of your personal and health information.
Information may be disclosed to:
Your GP or other healthcare professionals where you have provided consent or where disclosure is otherwise permitted or required by law.
Third-party service providers supporting the delivery and administration of our services.
Government agencies, insurers or other authorised parties where applicable and permitted by law.
Regulatory or legal authorities where disclosure is required or authorised by law.
We do not sell your personal or health information to third parties.
7. Overseas Processing & Disclosure
Some third-party technology providers may process or store information using systems located outside Australia.
Where personal information is likely to be disclosed to overseas recipients, Tailored Dietetics will take reasonable steps to comply with applicable Australian privacy requirements, including identifying the relevant countries where practicable.
Further information about overseas handling of personal information may be requested by contacting Tailored Dietetics.
8. Storage & Security of Information
Tailored Dietetics takes reasonable steps to protect personal and health information against misuse, interference, loss, unauthorised access, modification and disclosure.
Safeguards may include:
Secure electronic record-keeping systems.
Password protection and appropriate access controls.
Use of reputable technology and service providers.
Appropriate procedures for handling confidential information.
Although reasonable safeguards are maintained, no electronic communication or storage system can be guaranteed to be completely risk-free.
9. Retention of Client Records
Personal and clinical information is retained for as long as required to provide services and meet applicable legal and professional record-keeping obligations.
When information is no longer required and there is no legal obligation to retain it, reasonable steps will be taken to securely destroy or de-identify the information in accordance with applicable privacy requirements.
10. Accessing & Correcting Your Information
You may request access to personal or health information held by Tailored Dietetics or ask for information to be corrected if it is inaccurate, incomplete or out of date.
Requests can be made by contacting Tailored Dietetics using the contact details below.
We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
In certain circumstances, access or correction may be limited or refused where permitted by law. Where this occurs, we will explain the reason and available complaint options.
11. Consent & Your Choices
By engaging with Tailored Dietetics, you may be asked to provide consent for the collection and use of information necessary to deliver your selected services.
Where additional consent is required, such as for consultation recording or particular information sharing arrangements, this will be requested separately.
You may withdraw optional consent by notifying Tailored Dietetics. Withdrawal of consent will not affect information already lawfully collected or records that must be retained under applicable legal or professional requirements.
If you choose not to provide information reasonably necessary for a service, this may limit our ability to provide appropriate care or prepare your requested meal plan.
12. Website Cookies & Analytics
Our website uses cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.
Visitors can accept optional cookies or manage their preferences through the website's cookie controls.
Certain essential cookies may be required for the website to function correctly.
13. Privacy Concerns & Complaints
If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact Tailored Dietetics.
We will review your concerns, investigate where appropriate and aim to provide a response within a reasonable timeframe.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
14. Changes to This Privacy Policy
Tailored Dietetics may update this Privacy Policy to reflect changes in our services, technology, legal obligations or information-handling practices.
The most recent version will be available on our website, with the date of the latest update displayed above.
15. Contact Tailored Dietetics
For privacy enquiries, requests to access or correct your information, or concerns about how your information is handled, please contact:
Tailored Dietetics
Website: www.tailoreddietetics.com.au
Email: admin@tailloreddietetics.com.au
Australia-wide online dietetic services.
Related Policies
For information about appointments, payments, cancellations and rescheduling, please refer to our Booking & Payments Policy