Clinic Bookings and Payments Policy
Last updated: September 2026
To ensure a clear and efficient booking process, please review the following policies before booking a Tailored Dietetics service.
By making a booking, you agree to these terms.
1. Booking & Payment
A valid credit or debit card must be stored securely on file to confirm your booking and allow the cancellation policy to be applied where required.
Payment timing depends on the service booked:
Initial and Review Consultations: Payment is processed using your stored card following completion of your consultation.
7-Day Meal Plan: Payment is processed using your stored card at the time of your complimentary Welcome Call.
7-Day Tailored Meal Plan + Dietitian Consultation: Payment is processed using your stored card following completion of your consultation.
If you would prefer to pay by bank transfer or another agreed payment method, please contact Tailored Dietetics before payment is due to arrange this.
No additional card processing fee is charged to you by Tailored Dietetics.
2. Cancellations & Rescheduling
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
Appointments cancelled or rescheduled with at least 24 hours' notice can be changed without a cancellation fee.
Cancellations or rescheduling requests made within 24 hours of your appointment may incur the full consultation fee.
If you do not attend your appointment without providing notice, the full consultation fee will apply.
Repeated cancellations or rescheduling may affect your ability to make future bookings.
Where an outstanding cancellation or missed-appointment fee applies, this must be paid before another appointment can be booked.
We understand that genuine emergencies and unexpected circumstances can occur. Please contact us as soon as possible if this happens so your circumstances can be considered.
3. Late Attendance
If you're running late, please contact us as soon as possible.
If you arrive late and your consultation is still able to proceed, it will finish at the original scheduled end time so that subsequent appointments are not affected. The full consultation fee will still apply.
If you are 15 minutes or more late, your appointment may not be able to proceed and may be treated as a missed appointment, with the full consultation fee applying.
4. Refunds
Consultation fees are not refundable once the consultation has taken place.
Where a cancellation or missed-appointment fee applies under this policy, that fee is also non-refundable.
If Tailored Dietetics needs to cancel your appointment, you will not be charged for the cancelled consultation and we'll work with you to arrange another suitable appointment time.
5. Payment Receipts & Tax Invoices
A payment receipt will be provided when payment is processed.
Following your consultation, you'll also receive an official dietetics tax invoice. Where applicable, this can be used to support a claim through Medicare or your private health insurer.
Invoices may also be issued for cancellation, late attendance or missed-appointment fees where these apply under this policy.
6. Medicare Rebates
Medicare rebates may be available for eligible clients referred by their GP under a GP Chronic Condition Management Plan (GPCCMP).
Where you have a valid referral and your consultation is eligible, Tailored Dietetics can process your Medicare claim following your appointment.
Medicare eligibility, the number of services available and applicable rebate amounts are determined by Medicare and your individual circumstances.
For further information, please see our Medicare Rebates page.
7. Private Health Insurance Rebates
Depending on your policy and level of extras cover, you may be eligible to claim a rebate for dietitian consultations through your private health insurer.
Please check your eligibility and available benefits directly with your health fund before your appointment.
Following payment, you'll receive an official dietetics tax invoice that can be submitted to your insurer where applicable.
8. Policy Updates
Tailored Dietetics may review and update these policies from time to time. The current policy published on our website will apply to new bookings.
If a change materially affects an existing booking, we'll communicate this with you where relevant.
9. Privacy & Confidentiality
Tailored Dietetics respects your privacy and handles personal and health information in accordance with applicable Australian privacy laws.
For information about how we collect, use, store and protect your information, please refer to our Privacy Policy located on our website www.tailoreddietetics.com.au/privacy-policy